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Complaints and appeals

Know the terms, definitions and steps to file a complaint with GlobalSTD

TERMS AND CONDITIONS

COMMENTS FOR IMPROVEMENT

Opportunities for improvement an evolve process.

COMPLAINTS

Any unsatisfaction from a client or interest part about the certification activities which GlobalSTD is responsible.

APPEALS

Inconformity about the results of an audit or any decision took by GlobalSTD related with the certification activities which is responsible.

DO YOU HAVE A COMPLAINT ABOUT OUR SERVICES?

Learn about the complaint assistance process.

1 - FIRST CONTACT

Contact us at: emisiondecertificados@globalstd.com or through the contact section on our webpage.

2 – COMPLAINT REGISTRATION

We will get in touch to listen you and known what we need to improve.

3 – COMPLAINT ASSIGNMENT

We will take note of the complaint and assign it to the corresponding department.

4 – COMPLAINT TREATMENT

We will classify the situation to define the activities.

5 - FEEDBACK TO THOSE INVOLVED

To take immediate actions, activities, and deep analysis.

6 – TAKING CORRECTIVE ACTIONS

According to the scope of the detected failure we will realize the corresponding corrective actions.

7 - NOTIFICATION

We will send the official notification of the actions taken.


ARE YOU OUR CLIENT?

If you have a complaint about the certification process, please click on the button below:

ACCESS COS

ARE YOU NOT SATISFIED WITH THE RESULT OF ANY DECISION TAKEN BY GLOBALSTD RELATED WITH THE CERTIFICATION ACTIVITIES?

Learn about our process for the attention of nonconformities related with the certification process.

1 - FIRST CONTACT

Contact us at: emisiondecertificados@globalstd.com or through the contact section on our webpage.

2 – FUNDAMENTS RECEPTION

We will know the arguments of the nonconformity and will be expecting of the information send.
*You have 30 days to appeal.

3 - INQUIRY

The case will be assigned to a technical expert who did not participate in the audit to clarify the situation.

4 - DECISION

We will analyze the situation to issue a decision.

5 - FOLLOWING STEPS

The decision will indicate the following steps, which will be announced to everyone involved.

6 - CONCLUSION

The appeal will be concluded according to the issued decision and the determination of the actions.


ARE YOU OUR CLIENT?

If you have a complaint about the certification process, please click on the button below:

ACCESS COS
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